FAQ'S: Faulty Products

If you cannot find what you are looking for, or your question isn't answered to your satisfaction, then  Click Here and we will quickly deal with your query personally.

This list was last updated on Tuesday, August 3, 2004

 
• How do I return a faulty product to you?
  Returning faulty products is easy! Send your faulty product back to our FREEPOST address:-
  
  System Insight
  Freepost SO6209
  Hedge End
  Southampton
  SO32 2EE.
  
  Ensure you include your name and address details and whether you require a replacement or refund. Also include details of the fault and attach print samples etc if possible (Original products must have a print sample) as this will speed up the processing of your return. All returns are dealt with within 7 days of receipt. We strongly recommend obtaining a proof of posting (free from your local Post Office) in case the item 'goes missing' in the post!.
  
  IMPORTANT: Do NOT send faulty items back to the recycling centre!

 
• Can I get a Replacement Product in advance?
  Yes, to obtain a replacement in advance, simply purchase another product and when returning the faulty item, request a refund rather than a replacement.
  

 
• My Cartridge is not printing - what should I do?
  In the unlikely event that your cartridge is not printing, you may like to check our 'Troubleshooting Pages' as these usually fix most of the simple problems you are likely to come across.

 
• What should I include with my returned items?
  To process your return, we need:
  Your full name, address and postcode
  Customer Code & Invoice No (if known)
  A description of the problem, giving as much detail as possible
  Enclose a print sample if possible.
  
  IMPORTANT - Do not attach any tape, labels or anything else to the cartridge.
  
  We advise using the packaging that the cartridge came in to return your cartridge.