FAQ'S: Your Order

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This list was last updated on Tuesday, August 3, 2004

 
• How does your back order system work?
  If your item is not in stock, we will place it on back order for you. For any products urgently required, we would recommend telephoning our office first to ensure they are in stock at the time of placing your order. We do aim to keep a vast amount of stock, so we can fulfill your orders from our warehouse. However, it is a common occurence for some Manufacturers to have frequent delivery problems, so if we cannot despatch your order within 7 days, we will notify you and advise when delivery will be made. We only charge your credit/debit card when your order is being despatched. Orders marked urgent are notified the very same day.
  
  Back orders are placed on a first come, first served basis. You may at any time cancel your order, but please be aware, should you re-order then you would have lost your position in the queue.

 
• I've received my order but some items are damaged.
  If you could contact us with the details we will organise a replacement for you, we will also enclose a returns envelope for the return of the damaged product/s and a Damage Form for you to sign and return. Please contact us on 01329 835500.

 
• I've received my order but some items are missing.
  If your order has been part-shipped this will be noted on the Invoice, which is located on the front of the package. The rest of your order will follow shortly when it comes into stock. You will only have been charged for the items that have been supplied.

 
• Why didn't I recieve a VAT Invoice?
  The VAT Invoice is located in the documents enclosed wallet on the front of the package.

 
• My order is very urgent, do you offer next day delivery?
  We aim to process all orders the same day we receive them. Orders are sent by First Class Post and usually arrive next day.
  
  We can however, guarantee next day delivery for a small charge. Please refer to the 'Delivery Options' section of our on-line shop for more details